Welcome to Azaleas Store’s FAQ section! We’ve compiled answers to common questions about our premium plants, shipping policies, and gardening advice to help your garden thrive.

About Our Products

What types of plants does Azaleas Store specialize in?
We specialize in fragrant plants like gardenias, ornamental trees including Japanese maples, and beautiful groundcover plants. Each selection is chosen for its quality and garden-transforming potential.
How are your plants prepared for shipping?
Every plant receives expert packaging with moisture control and protective materials to ensure it arrives in excellent condition. We monitor weather patterns to choose optimal shipping times.
Do you provide care instructions with plants?
Yes! Each order includes detailed care instructions from our Mountain View horticulture team to help your new plants thrive in their new home.

Shipping & Delivery

What shipping options do you offer?
We provide two options:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx
– Free Shipping: 15-25 day delivery via EMS for orders over $50
How long does order processing take?
All orders require 1-2 business days for careful processing before dispatch. We treat each plant with the attention it deserves before its journey to your garden.
Do you ship internationally?
We ship worldwide, except to parts of Asia and certain remote regions. Our global shipping maintains the same care standards as domestic deliveries.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment security is as important to us as your plants’ health.

Returns & Guarantees

What is your return policy?
We offer a 15-day guarantee from receipt. If any plant arrives in less than perfect condition, please contact us immediately at [email protected].
How do I initiate a return?
Email our customer service with your order details and photos of the plant’s condition. We’ll guide you through our simple return process.

Gardening Advice

When is the best time to order plants for my climate?
Consider your local planting seasons when ordering. Our customer service team can advise on optimal delivery timing for your specific climate zone.
Can you help me choose plants for specific garden conditions?
While we don’t offer formal design services, our plant descriptions include growing conditions, and we’re happy to share horticultural insights to help you select the perfect plants.

Didn’t find your answer here? Our gardening enthusiasts are ready to help at [email protected]. We’re committed to helping you write your garden’s next beautiful chapter.