Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian regions and remote areas where we cannot guarantee plant viability during shipping. By using our site, you confirm you’re at least 18 years old or using the site with parental supervision.

1.2 Intellectual Property

All content on azaleasstore.com, including plant descriptions, care guides, and images, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account and order information
• Not use our site for any illegal purpose
• Not attempt to harm our website or systems
• Comply with all applicable laws and regulations

2. Products and Services

2.1 Product Descriptions

We take great care in describing our plants (azaleas, gardenias, Japanese maples, fragrant plants, and groundcover plants) with accuracy. However, natural variations in color, size, and growth patterns may occur. Images are for illustrative purposes.

2.2 Plant Care

Our plants are living organisms requiring proper care. We provide detailed care instructions with each order, but ultimate plant health depends on your local conditions and care practices.

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You receive an order confirmation email
2. We process your order within 1-2 business days
3. You receive shipping confirmation with tracking

3.2 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Prices are in US dollars. We reserve the right to correct pricing errors and cancel orders resulting from such errors.

3.3 Shipping

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Delivery times are estimates only. We cannot guarantee delivery dates due to factors beyond our control like customs delays.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of receipt if:

• Plants arrive dead or damaged
• You receive incorrect items
• Plants are in original condition (not planted or showing signs of improper care)

4.2 Non-Returnable Items

Due to their perishable nature, we cannot accept returns for:

• Plants showing signs of improper care (wilting, frost damage, pests)
• Fragrant plants and groundcover plants that have been planted

4.3 Return Process

1. Email [email protected] within 15 days of receipt
2. Include order number, photos, and reason for return
3. We’ll respond within 2 business days with instructions
4. Ship items back securely using our recommended methods

4.4 Refunds

Refunds are processed within 7-10 business days after we receive and inspect returns. Original shipping fees are non-refundable except for incorrect/damaged items. Return shipping costs are the customer’s responsibility unless due to our error.

5. Limitations of Liability

Azaleas Store shall not be liable for:

• Plant health after delivery, as this depends on local conditions and care
• Delays caused by shipping carriers, customs, or weather
• Incorrect care by the purchaser
• Incidental or consequential damages

Our maximum liability is limited to the purchase price of the affected plants.

6. General Provisions

6.1 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

6.2 Governing Law

These terms are governed by the laws of the State of California, USA.

6.3 Contact Information

For questions about these terms:

Azaleas Store
3043 Haul Road
Mountain View, US 94041
Email: [email protected]